Shipping policy

Shipping & Delivery

At OBENATIVE, we aim to make ordering your garden and plant-care essentials simple from checkout through delivery.

Order Processing

Orders are prepared for shipment after payment and order details have been successfully received.

Processing times may vary due to product availability, weekends, public holidays, order volumes, or other circumstances.

Shipping Destinations

Available shipping destinations and delivery methods will be displayed during checkout based on the delivery address entered.

Shipping Costs

Any applicable shipping charges will be displayed during checkout before your purchase is completed.

Estimated Delivery

Delivery times depend on the destination, selected shipping method, carrier operations, public holidays, customs procedures where applicable, and circumstances outside our reasonable control.

Unless expressly guaranteed, delivery dates should be considered estimates.

Order Tracking

Where tracking is available, tracking details will be provided after the shipment has been processed by the relevant carrier.

Please allow some time for tracking information to become active.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate delivery information.

If you notice an error after ordering, contact obenative@outlook.it as soon as possible. We cannot guarantee that an address can be changed after processing or shipment has begun.

Delayed Orders

Occasional carrier delays may occur. If your order appears significantly delayed, please contact us so we can review the available shipping information.